– Seoul Fire and Disaster Headquarters introduces super AI to resolve inconveniences and improve quality of fire service complaints
– AI architectural drawing analysis, support for installation of appropriate firefighting facilities… Introducing a chatbot for inquiries regarding firefighting laws, etc.
– Analyzing the contents of 119 calls when there is a surge, predicting danger signs of large-scale disasters, and deploying firefighting power
□ The Seoul Metropolitan Fire and Disaster Headquarters announced on the 30th (Tuesday) that it is pursuing a ‘project to build a super-large AI-based smart firefighting civil service service (building permit consent)’. The development of an LLM (Large Language Model) specialized in the field of firefighting and construction civil complaints is a project implemented to improve the quality of firefighting civil service services and minimize inconvenience to citizens, and is being promoted with the goal of implementation in January next year.
□ First, the main contents of the 119 artificial intelligence system introduction project are △「AI architectural drawing analysis and firefighting facility installation support service」 to shorten the processing period of construction civil complaints in the fire service field △ Questions and answers on related laws and regulations using a firefighting assistant (chatbot) These include the “Fire Equipment Self-Inspection Support Service,” which allows for easier inspection of fire equipment.
□ Construction civil service in the firefighting field is a highly specialized task that requires a response and response to the permitting department by comprehensively reviewing the size (area, floor) and use of the firefighting facility specified in the relevant laws and regulations, and securing the expertise of the person handling the task. Not only does it take time to do so, but it is not easy to resolve the inconvenience to civil servants due to the complicated permitting process.
□ Through this project, the Seoul Metropolitan Government plans to establish an “AI-based smart firefighting architecture information service” and introduce a chatbot to respond to civil complaints, including firefighting facility installation support services for building civil complaints in the firefighting field and inquiries about firefighting-related laws.
○ AI architectural drawing analysis and firefighting facility installation support service is an “AI drawing object model” learned by analyzing images of various architectural and firefighting facility drawings held by the Fire and Disaster Headquarters to identify firefighting facilities to be installed in the building for which a civil complaint is filed. Guide me,
○ Firefighting Assistant (Chatbot) is a service that learns various data such as firefighting law information, professional manuals, and complaint information from the Firefighting Technology Civil Service Center and provides guidance on complaints through the LLM service.
| ■ AIBased smart firefighting architecture information service : A project selected for the 24 super-large AI service development support contest hosted by the Presidential Digital Platform Government Committee and Ministry of Science and ICT and exclusively managed by the Korea Intelligence and Information Society Promotion Agency. |
□ In addition, at the Seoul General Disaster Prevention Center, when there is a surge in 119 calls, such as when a large-scale disaster occurs, artificial intelligence (AI voice bot) processes and analyzes pending calls and adjusts the dispatch priority according to urgency so that the fire brigade can dispatch first. The company is also promoting the “119 Comprehensive Situation Room Artificial Intelligence (AI) System Establishment Project,” which analyzes simultaneous reports in the same area, predicts the risk signs (patterns) of large-scale disasters in advance, and enables intensive deployment of firefighting power. .
□ An official from the Fire and Disaster Headquarters said, “With the introduction of AI, we expect that the efficiency of civil complaints will be improved, such as improving the expertise of building civil complaints managers in the firefighting field and shortening the civil complaint processing period, and that the inconvenience of citizens will be resolved through 24-hour response ‘anytime, anywhere’. “By introducing artificial intelligence to 119 call reception, it is also possible to secure golden time by shortening the reception time and improving the emergency rescue rate in the event of a major disaster,” he said.
□ Hwang Ki-seok, head of the Seoul Fire and Disaster Headquarters, said, “We expect that the introduction of artificial intelligence (AI) in various fields related to firefighting will enable scientific firefighting administration based on data rather than experience and intuition, and we will discuss with the National Fire Agency in the future to create a ‘Seoul-type firefighting system.’ “We will expand and distribute the ‘artificial intelligence model’ across the country,” he said.