City · SKT · Happiness Connect, smart AI safety confirmation care service agreement signed
Incheon Metropolitan City (Mayor Yoo Jeong-bok) announced that it would expand non-face-to-face services based on smart technology using artificial intelligence (AI) in order to quickly recognize crisis situations and prevent lonely deaths by responding quickly.
Incheon Metropolitan City (Mayor Yoo Jeong-bok) signed a business agreement with SK Telecom and Happy Connect at the reception room of City Hall on the 21st for the smooth implementation of the 'Artificial Intelligence (AI) safety confirmation care service'.
The 'Artificial Intelligence (AI) Safety Confirmation Care Service' is a project to prevent lonely death of single-person households at high risk of dying alone by utilizing SK Telecom's AI (Artificial Intelligence) telephone care service. About 1 single-person households over the age of 40 who are at high risk of dying alone are targeted.
The city has been piloting the 'Artificial Intelligence (AI) Carecall Care Service' since August last year. Artificial intelligence (AI) makes a call once a week at a set time and basically checks health conditions such as eating, sleeping, exercising, going out, etc. If there are abnormal symptoms (such as no call records or people who do not speak), the person in charge, etc. Contact us to check the situation and take action.
As a result of the pilot operation, the city judged that more frequent safety checks were necessary to establish a tighter care safety net. It was decided to expand the safety confirmation that was being done to reflect the needs of the target people. Through this, the plan is to monitor the situation from time to time and respond quickly to crises to increase the effectiveness of preventing lonely deaths.
Through this agreement, the city will be the main body of business operation, SKT will cooperate with the technical operation of the business platform, and Happy Connect will cooperate so that the business can be operated stably.
The city not only relieves the sense of social isolation by discovering the crisis situation of single-person households at high risk of dying alone early and supporting their emotional stability, but also reduces manpower, time, and cost at the front line, and makes it possible to quickly check the safety of the subject. It is expected that the efficiency of care work will increase.
Lee Haeng-suk, Vice Mayor of Culture and Welfare and Political Affairs of the city, said, “Through this service expansion, we will establish a solid community safety net by increasing the effectiveness of the lonely death prevention project as well as a detailed safety confirmation service for those in need of care.”