– Increased work efficiency by promoting automated reading of Seoul City’s handwritten local tax payment
– Fully expanded operation to 7 autonomous districts from July after pilot operation
– Contributes to reducing administrative costs and reducing carbon emissions through digital image transmission
* Reduction of manual computer input process and real-time same-day receipt
□ The Seoul Metropolitan Government announced that the "Automated Local Tax Payment Statement Automated Reading System with Artificial Intelligence (AI) Technology" was piloted in 1 districts from January this year, and will be fully expanded to 7 districts from July after the system is stabilized.
□ Although most of the local tax affairs are computerized, some tax items (local income tax, resident tax, etc.) that taxpayers directly report and pay are reported and paid by non-OCR manual payment*.
* Non-ocr manual payment: Non-electronic payment written by the taxpayer directly filling in tax information such as tax base and tax amount for tax payment of tax items to be reported and paid
□ Since 2018, the city of Seoul has been continuously promoting policies to improve taxpayer’s inconvenience and administrative efficiency from manual payment (non-electronic payment) to electronic payment, but administrative costs are still incurred in the process of manually computerizing the manual payment form. Inconvenience to taxpayers continues due to the delay in payment and receipt processing (takes 7 to 14 days).
□ Accordingly, the city of Seoul jointly with Shinhan Bank, the city bank, decided to process revenue from hand-written payments. for efficient business processing A character recognition system that can scan handwritten payment invoices and convert them into letters and numbers was introduced.
○ Introduction of high-performance operating server to improve reading performance (0.55초/장)
○ Improving recognition accuracy through continuous AI learning (92.5% recognition rate)
○ Introduction of imprint scanner for data search with physical payment invoice, etc.
□ It is an automated system that compares and processes information linked to the internal business system and scanned originals through classification of forms, reading of each reported item value, and data extraction by applying artificial intelligence (AI) technology (Deep Learning).
Reduces the computer input process of manual registrationSo administrative costs ReductionIn addition, it took 7 to 14 days to reflect the existing handwritten payment receipt after receipt. Same-day receipt processingSo Minimize civil complaintsdigestion It is hoped that this will help both public officials and citizens.
□ For smooth implementation of the system, the city of Seoul has selected and piloted seven district offices since January this year, and stabilized the system by improving reading performance, improving recognition accuracy using learning data, and strengthening information verification. 7월20From 25dog Plans to expand operation to all autonomous districts이다.
□ Song Yeong-min, head of the Seoul Metropolitan Government’s tax department, said “The problem of manual processing of local tax payment by hand Common issues not only in Seoul but also in all local governmentsWith the introduction of an automatic bill reading system, By reducing administrative costs,, civil servants and help all citizensIt will be, and the movement of paper documents will be unnecessary in the future. Even in reducing carbon emissions in the era of climate crisis will be able to contribute”He said.